This Privacy Policy explains how Engineered Built Solutions ("EBS", "we", "us") collects, uses, stores and protects information you provide through this website or in the course of doing business with us.
1. Information We Collect
- Contact details — name, email, phone, country/city — submitted via our forms.
- Project details — product of interest, budget, message — submitted via our quotation and contact forms.
- Technical data — IP address, browser type, pages viewed — collected automatically.
- Cookies — small files used to remember preferences and analyse site usage.
2. How We Use Your Information
- To respond to your enquiry, prepare quotations and provide our services.
- To improve our website, products and customer experience.
- To send order updates, delivery information and service notifications.
- To comply with legal and regulatory obligations.
3. Lawful Basis
We process personal data on the basis of your consent (when you submit a form), our legitimate business interests (responding to enquiries and improving our services), and to fulfil contractual obligations.
4. Data Sharing
We do not sell your personal data. We may share limited information with trusted service providers (e.g. hosting, email delivery, payment processors) under strict confidentiality agreements, solely to provide our services.
5. Data Retention
We retain enquiry data for as long as necessary to provide a quotation and complete any subsequent project, and thereafter as required by applicable tax and accounting laws.
6. Security
All form submissions are transmitted over HTTPS. Data is stored in encrypted databases hosted on enterprise-grade infrastructure. Access is restricted to authorised personnel only. While no system is completely secure, we take industry-standard precautions to safeguard your information.
7. Your Rights
You have the right to access, correct or request deletion of your personal data, and to withdraw consent at any time. To exercise these rights, email info@engineeredbuiltsolutions.com.
8. Cookies
We use essential cookies for site functionality and may use analytics cookies to understand traffic. You can disable cookies in your browser settings; some features may not work as intended.
9. Third-Party Links
Our site may link to third-party websites (e.g. WhatsApp, Google Maps, social media). We are not responsible for the privacy practices of those sites — please review their policies separately.
10. Updates
This Privacy Policy may be updated from time to time. The latest version will always be available on this page.
11. Contact
For any privacy-related questions, please contact us or email info@engineeredbuiltsolutions.com.